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Refund policy

What’s Not Returnable?

  • Items in unsealed condition or with missing labels/tags.
  • Opened or used products.
  • Perishable goods (food, flowers, plants).
  • Custom products such as personalized items.
  • Personal care items (beauty, hygiene products).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards and sale items.

How to Return Unopened Products?

  • Submit a return request within 30 days by contacting us.
  • Items must be unopened, unused, and in original packaging.
  • Returns must be approved before shipping.
  • Once approved, we will provide a return shipping label and further instructions.

Exchanges

  • Return the item you have.
  • Once your return is accepted, place a new order.

Damaged or Incorrect Items

  • Inspect your order upon delivery.
  • Contact us immediately if:
    • Your item is defective or damaged.
    • You received the wrong product.
  • We will evaluate and resolve the issue.
  • Approved refunds will be processed within 10 business days.
  • If more than 15 business days have passed, contact us.

Disclaimer

  • Returns take 5-10 business days once received at our warehouse.
  • Items must be in the same condition as received.
  • Products related to dietary supplements should be reviewed with a physician before use.
Email: info@inertiasupplements.com